Volunteer Telford

Home-Start volunteers are of all ages and come from all walks of life. A number of volunteers have been in receipt of Home-Start support themselves. Their aim is to work alongside families, empowering them to become independent.

All home visiting volunteers need to have been parents themselves or have had parenting experience.

Volunteers are recruited for their friendliness, understanding and caring approach. The preparation course gives you a chance to get to know the staff and other volunteers, our approach and the way we work. It also gives us a chance to get to know you. The course covers topics such as safeguarding children, confidentiality and health and safety, as well as giving you the opportunity to explore some of your own values and attitudes.

Whilst you are visiting a family on behalf of Home-Start you will be supported by a member of staff. Home-Start Telford & Wrekin offers volunteers training and social gatherings throughout the year.

Mystery Customer Volunteers

As a Council we want to know what it is like for customers who use our services, so we can gain insight into what our customers expect and the level of service they receive. Our Mystery Customer programme is a new initiative to measure our services, with the aim of increasing customer satisfaction and reduce complaints. As a proactive Council we want to constantly improve and set clear service standards.

As a Mystery Customer we will invite you to use our services and provide open, honest, objective and constructive feedback on your experience of them. We will use the feedback to understand what is working well, and what not so well. Your valuable input will help shape and drive positive changes to services we provide.

Why become a Mystery Customer?

This is a great opportunity for you to get more involved and support your local community and to develop new skills or build on existing experience and knowledge.

Role Summary

You will be a key part of the visitor offer and instrumental in delivering the museum trusts charitable aims.

As a costumed steam demonstrator, you will operate items of the Trusts working machinery collection and explain its operation and significance in the third person.

Main Tasks

Operation of the Trust working machinery collection at the Blists Hill site which consists primarily of steam boilers and engines.  

Location

Blists Hill Victorian Town. Based at various locations around site.

Expected Commitment

We are looking for someone who can commit to at least one regular full day a week.

Training

We will train you to understand the principles and properties of steam and develop a competency in the safe and sympathetic operation of specific pieces of our historic working collection.  

More Information

Blists Hill is the busiest site in the Trusts portfolio and this role will have a high profile on site. The individuals carrying out this role will be ambassadors for the Trust and its values and will need to be warm and enthusiastic.

The role will require a reasonable amount of physical activity and on occasion working outside in all weather. The role will also involve talking to large groups of people of all ages and from diverse backgrounds whilst not being distracted from safely operating the machinery.

We are committed to equality of opportunity for al staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

This role description is subject to periodic review.