Volunteer Telford

Moonstruck Astronaut is a not-for-profit community theatre company based in Newport, Shropshire.  Our mission is to bring the local community of Newport, Shropshire together through theatre projects and foster friendship, self-expression, belonging and confidence, first with our primary-school age children, then extending to young people and adults in time.

We have started running a Youth Theatre in Newport and continue to run outdoor Drama in the Forest workshops. 

We are seeking volunteers to join our passionate team and help Moonstruck Astronaut community Theatre Company succeed in filling the gap in supporting local children’s creative development.

Volunteers have to be 16 years or over. There is no upper age limit.

Role description

We are looking for a volunteer Fundraising and Grants Application Manager, to help us improve our grant making and fundraising processes and achieve more successful grant applications.

Main Duties:

- Create/manage a database of funders

- Manage subscriptions to funders (this could be subscribing to newsletters)

- Research potential grant funding and fundraising opportunities

- Support with writing applications and securing evidence (for example collecting testimonials/case studies)

- Create/manage a database of applications and outcomes

- Help monitor and evaluate our impact.

- Help Artistic Director meet grant funding deadlines and organize her time.

Mystery Customer Volunteers

As a Council we want to know what it is like for customers who use our services, so we can gain insight into what our customers expect and the level of service they receive. Our Mystery Customer programme is a new initiative to measure our services, with the aim of increasing customer satisfaction and reduce complaints. As a proactive Council we want to constantly improve and set clear service standards.

As a Mystery Customer we will invite you to use our services and provide open, honest, objective and constructive feedback on your experience of them. We will use the feedback to understand what is working well, and what not so well. Your valuable input will help shape and drive positive changes to services we provide.

Why become a Mystery Customer?

This is a great opportunity for you to get more involved and support your local community and to develop new skills or build on existing experience and knowledge.

Telford & Wrekin Council is committed to ensuring that its Armed Forces Outreach Service promotes awareness of the Armed Forces Covenant whilst also engaging with members of the public to better understand the needs of our Armed Forces community. 

This Volunteer Project will enable us to better connect Serving personnel, veterans and family members with the appropriate services for their individual needs, to show them how to access these services, where to find them and to provide accurate contact information. 

Our volunteers will also provide a listening ear to assist with removing obstacles and barriers to accessing relevant services and will provide enduring support until issues are resolved.

What you will be doing

Your focus will be to help raise awareness of the Telford & Wrekin Armed Forces Outreach service by meeting and greeting our Armed Forces Community.

Opportunities include delivering local community Armed Forces Outreach events in venues across the borough including residential homes, local community centres and Live Well events etc.,

Providing information, advice, and support as well as signposting to relevant agencies including our Armed Forces Partnership Officer.

Keep up to date with training and latest developments so that you are best able to support our Armed Forces community.

Help set up and clear down events.

Impart information that can help and support our Armed Forces community.

Act in line with Telford and Wrekin Council policies, including data protection, confidentiality, safeguarding, health and safety and, equality and diversity.

Time commitment:

Veterans’ events can take place at any time during the working month. We would consult with our volunteers in advance to provide them with details of upcoming events, to see if they are available to offer their support with them.

We appreciate that volunteers give valuable time and are happy to fit with available times and days, although due to the nature of the service we provide we would appreciate a regular commitment and reasonable notice when unable to attend. Up to 2-4 hours a week.

Location:

Community spaces within the Telford area. However, consideration will be given to reduce travelling, and to any preferred location.

We will reimburse travel expenses including parking.

Training:

Online mandatory training including:

Armed Forces Covenant Training for Front Line volunteers.

The volunteer will report to and be supported by the Armed Forces Volunteer Co-ordinator.

Volunteers needed to work alongside the Community Development Worker on a NEW project within the Army Welfare Service in Telford.  This project is the AWS Donnington Youth Forum and is aimed at young people aged 10-16 years.

The team is looking for enthusiastic and motivated volunteers to work with young people aged 10 years+ who have parents/carers who work in the military (or have previously served or who are reservists)

The main focus of this work is to look at what youth provision or activities they would like to see in the area and help to shape services. 

This will be the beginning of the work- then going into providing what provision is planned.

Likely to be a Wednesday 5.30-7.00pm.  Project due to start in September 2024