Volunteer Telford

Mystery Customer Volunteers

As a Council we want to know what it is like for customers who use our services, so we can gain insight into what our customers expect and the level of service they receive. Our Mystery Customer programme is a new initiative to measure our services, with the aim of increasing customer satisfaction and reduce complaints. As a proactive Council we want to constantly improve and set clear service standards.

As a Mystery Customer we will invite you to use our services and provide open, honest, objective and constructive feedback on your experience of them. We will use the feedback to understand what is working well, and what not so well. Your valuable input will help shape and drive positive changes to services we provide.

Why become a Mystery Customer?

This is a great opportunity for you to get more involved and support your local community and to develop new skills or build on existing experience and knowledge.

Community Blood Pressure Project

High blood pressure (also called hypertension) if left untreated can lead to serious problems like heart attacks or strokes. Lifestyle changes and getting your blood pressure checked can help you to receive the right treatment, helping you to stay healthy. High blood pressure is very common. There are usually no signs or symptoms, so people don’t realise they have it without getting checked.

This is why helping people to get their blood pressure checked is so important.

Telford & Wrekin Council are currently running a Community Blood Pressure Project which attends local groups and services to offer free blood pressure checks to residents.

We are currently recruiting volunteer Blood Pressure Checkers who will attend events and clinics in local community settings to take local resident’s blood pressure.

Training and support

We will provide you with the training and support you need to take blood pressures, what the numbers / results mean and how to talk to people about reducing their risk of heart attacks and stoke health though lifestyle choices.

You will learn how to help to signpost people to local services. Volunteers are not expected to offer specialist or clinical advice.

Time commitment

Volunteers will be asked to volunteer at community venues as often, or as seldom as they would like. Sessions typically last 2 – 3 hours.

There is no pressure over the number of sessions you need to volunteer at, but it would be great if volunteers could commit to at least one session per month, so that they remain familiar with the blood pressure procedure.

What will I get out of being a Health Champion – Blood Pressure Checker?

Benefits to you include access to training, improving your own emotional and physical health, being involved in your local community, making new friends and gaining new skills.

Wrekin View Primary School in Wellington is already host to a hugely successful Community Fridge, which supports up to 30 families a week by providing food and living essentials. They have now announced they are expanding their efforts to help end holiday hunger in Shropshire by opening a Community Café in the school hall over half term. Read on to find out more!

During the lockdown, school caretaker Russell Garner established Wrekin View Community Fridge. The motto of the food centre is ‘take what you want, donate if you can’, an inclusive message inviting the whole community to engage. No referral or documentation is required to use the fridge/HLC Food hub, and many families in the local community have benefitted from the scheme. A year on and the community fridge is still going strong, now supporting up to 30 families a week.  

Russell has now decided to expand by creating Wrekin View Community Café which will open in the Wrekin View Primary School Hall during school holidays. The café will open In the summer holidays from Monday 26^th July for two weeks every day from 10am-2:30pm. A wide variety of free food and drink will be available, from breakfast items including toast, cereal and bacon or egg baps, to tea, coffee and cakes in the afternoon. There will also be a lunch menu that will change on a daily basis, with both meat and vegetable options. 

Whilst the aim of the café is to provide hot food and drinks to families struggling to eat over the holiday period, the facility is open to all. Everything on offer is free, however if patrons feel that they can donate there will be a donation box to do this. 

Russell is extremely excited to re-open the café and is looking forward to welcoming the local community: ‘It will be a lovely place to be where people can relax and have good hot healthy food.

They are looking for a Community Café Chef/Cook volunteer

The Community café Chef/Cook is to provide a happy environment for the local community to eat.

Tasks include:

The Community café Chef/Cook will be responsible for supporting the all café volunteers.

They will take a lead role in the running of the café

Providing support with a clear focus on connecting individuals with their community.

Advertising date and location for the cafe.

Build a reliable volunteer work force

Support individuals to build their confidence, self-esteem and extend their social skills.

Menu Making and buying of food/cooking

Making the school hall into a pop up café

Relaying all H&S information

Organize all café volunteers

Marketing

Time:

School holidays

The café is open 5 days a week (Mon – Fri)

Each shift is 6 hours, but will be flexible to your availability.

Training:

Induction and mandatory training will be provided

Location:

Wrekin View Primary School

North Rd,

Wellington,

Telford

TF1 3ES

Cash Desk Volunteer

Could you be the friendly face of your local British Heart Foundation shop in Wellington, with support around you and full training provided, you will be processing sales through the till as a cashier, talking to customers and thanking every donor - helping us continue to fund lifesaving research.

This is a customer focussed role where you will meet and interact with a wide range of people.

We can accept volunteers from age 16.

We can reimburse reasonable travelling expenses and we provide tea, coffee and biscuits.

We are open 9.30am to 5pm Monday to Saturday