Volunteer Telford

Volunteer Role Title: Café Assistant 

We are looking for volunteers to serve hot and cold drinks, cakes and pastries hygienically and maintain the professional presentation of the café.

 Key Responsibilities:

- To provide a warm welcome and friendly, helpful customer service

-  To comply fully with all Health and Safety and Food Hygiene Regulations at all times

 - To prepare and serve teas/coffees, soft drinks,

 - Use barista machine

 - To serve cakes and pasties

 - Collect payment from customers for refreshments etc

 - Using the till

 - To engage with customers in a positive manner and have a knowledge of the project

General Duties:

 - Serving customers promptly and courteously and with a smile

 - Ensuring drinks cakes and pastries served to customers is of a consistently high standard and well presented

 - Clearance and clearing of tables

 - Maintenance of a clean and tidy environment at all times in the café area

 - Assisting in the set up and set down of the café according to procedure as required

 -  In accordance with Health and Safety Act 1974, to take care of own and customers Health and Safety at Work, this includes reporting any risks or potential hazards to Line Manager and Health and Safety Officer.

Mystery Customer Volunteers

As a Council we want to know what it is like for customers who use our services, so we can gain insight into what our customers expect and the level of service they receive. Our Mystery Customer programme is a new initiative to measure our services, with the aim of increasing customer satisfaction and reduce complaints. As a proactive Council we want to constantly improve and set clear service standards.

As a Mystery Customer we will invite you to use our services and provide open, honest, objective and constructive feedback on your experience of them. We will use the feedback to understand what is working well, and what not so well. Your valuable input will help shape and drive positive changes to services we provide.

Why become a Mystery Customer?

This is a great opportunity for you to get more involved and support your local community and to develop new skills or build on existing experience and knowledge.

Role Purpose:

To support Small Woods’ new Giftware Shop as a retail sales assistant.

To act as an information point for The Green Wood Centre Site.

To promote Small Woods membership to interested members of the public/customers.

Main tasks: (All necessary training will be provided)

- To process customer purchases using ‘Square-up’ system and/or cash.

- To maintain accurate records and undertake ‘end of day’ procedures for sales

- To ensure shop displays are topped up, refreshed and well-presented.

- To act as a focal point for people requiring basic information about Small Woods and the Green Wood Centre site. To hand out leaflets as required

- To discuss the benefits of becoming a member of the Small Woods Association and to promote membership where appropriate.