Volunteer Telford

To act as Presenter on the weekly East Shropshire Talking Newspaper recording, providing continuity and information.

In addition to Presenting the Wednesday Night Recording, some preparation work in the prior days is also required.

A team of people act as joint Presenters, (each taking their turn on a roster).

Mystery Customer Volunteers

As a Council we want to know what it is like for customers who use our services, so we can gain insight into what our customers expect and the level of service they receive. Our Mystery Customer programme is a new initiative to measure our services, with the aim of increasing customer satisfaction and reduce complaints. As a proactive Council we want to constantly improve and set clear service standards.

As a Mystery Customer we will invite you to use our services and provide open, honest, objective and constructive feedback on your experience of them. We will use the feedback to understand what is working well, and what not so well. Your valuable input will help shape and drive positive changes to services we provide.

Why become a Mystery Customer?

This is a great opportunity for you to get more involved and support your local community and to develop new skills or build on existing experience and knowledge.

As a Sales Assistant Volunteer you will be at the till, serving customers as the friendly face of your shop.

You will help people facing poverty around the world by giving great customer service and making donors, customers, and supporters feel welcome in our shop.

We’ll give you ongoing training and support so that you can feel right at home as part of the Oxfam Community!

We will give you all the training and support you need so you will develop your skills as part of our team. You don’t need to have any experience – we’ve got you covered. You can also get some lunch and travel costs too. Whatever you need, we’re here to help.

As a Sales Assistant Volunteer you’ll develop skills that boost your confidence:

Serving customers on the till, handling cash and card payments.

Creating a friendly shop environment to make everyone feel welcome.

Improving your communication skills in this customer-facing role.

Volunteering that works for you.