Volunteer Telford

General description of duties

The main purpose of this role is to assist members of the public that visit the centre.

Main tasks

To act as the first point of contact for visitors to the centre and promotion of the centre

To organise promotion and meetings to promote the centre for the benefit of users and the wider public of Leegomery in a safe and responsible way

To organise and promotional calendar of activities in negotiation with the events coordinator, the centre manager and board

To promote the centre through as wide amount of media as possible in a safe and responsible way

Answering phone calls and taking messages

To support users of the centre to get the most out of the centre

Maintain clean and tidy reception area

Keep noticeboards and leaflets up to date

Ensure that rooms are prepared in advance for building users and events

Take payments and process using the till

Any other tasks as requested by the centre manager

We will give you all the training and support you need so you will develop your skills as part of our Online Shop team.

You don’t need to have any experience – we’ve got you covered. You can also get some lunch and travel costs too. Whatever you need, we’re here to help.

Improve your communication skills as part of a team

Put your expertise to good use by focussing on what interests you the most

You’ll develop IT experience with ongoing support

Selling some of our most unusual and valuable items, you’ll know you’re making a real difference.

Along with learning all about this role, you can branch out and try other things. Whether it’s about the shop floor or behind the scenes, we will help you to learn as many skills as you want.

After you apply the manager will ask you to come in for an initial chat. This is not an interview, just a chance to get an idea of what you'd like to do in the shop.

From there you can meet the rest of the volunteer team and get involved with whatever area of the shop takes your interest!

Mystery Customer Volunteers

As a Council we want to know what it is like for customers who use our services, so we can gain insight into what our customers expect and the level of service they receive. Our Mystery Customer programme is a new initiative to measure our services, with the aim of increasing customer satisfaction and reduce complaints. As a proactive Council we want to constantly improve and set clear service standards.

As a Mystery Customer we will invite you to use our services and provide open, honest, objective and constructive feedback on your experience of them. We will use the feedback to understand what is working well, and what not so well. Your valuable input will help shape and drive positive changes to services we provide.

Why become a Mystery Customer?

This is a great opportunity for you to get more involved and support your local community and to develop new skills or build on existing experience and knowledge.

Our Lunch Clubs meet once a month in a local pub, restaurant or hotel on the same day around midday to about 2.30pm to enjoy a two-course traditional meal consisting of a main course and dessert with tea or coffee for a reduced price.

Volunteer Organisers circulate menus, take member food orders and place orders with venues in advance and then attend the Club on the day to welcome members, collect payments and ensure the event runs smoothly.

Training, ongoing support and travel expenses will be provided.

Organisers are required  at The Barley, Newport, the first Wednesday of the month, The Old Orleton Inn, Wellington first Thursday of the month, The Fallow Field, Hadley, first Tuesday of the month