Volunteer Telford

Mystery Customer Volunteers

As a Council we want to know what it is like for customers who use our services, so we can gain insight into what our customers expect and the level of service they receive. Our Mystery Customer programme is a new initiative to measure our services, with the aim of increasing customer satisfaction and reduce complaints. As a proactive Council we want to constantly improve and set clear service standards.

As a Mystery Customer we will invite you to use our services and provide open, honest, objective and constructive feedback on your experience of them. We will use the feedback to understand what is working well, and what not so well. Your valuable input will help shape and drive positive changes to services we provide.

Why become a Mystery Customer?

This is a great opportunity for you to get more involved and support your local community and to develop new skills or build on existing experience and knowledge.

Home-Start volunteers are of all ages and come from all walks of life. A number of volunteers have been in receipt of Home-Start support themselves. Their aim is to work alongside families, empowering them to become independent.

All home visiting volunteers need to have been parents themselves or have had parenting experience.

Volunteers are recruited for their friendliness, understanding and caring approach. The preparation course gives you a chance to get to know the staff and other volunteers, our approach and the way we work. It also gives us a chance to get to know you. The course covers topics such as safeguarding children, confidentiality and health and safety, as well as giving you the opportunity to explore some of your own values and attitudes.

Whilst you are visiting a family on behalf of Home-Start you will be supported by a member of staff. Home-Start Telford & Wrekin offers volunteers training and social gatherings throughout the year.

East Shropshire Talking Newspaper For The Blind (ESTN) is based in Telford and provides a FREE weekly USB memory stick of local news and features including items from the local press and other publications, such as Shropshire Magazine and Info sound, alongside items produced in-house by the ESTN team; covering a wide range of subjects and matters of interest.

We are staffed entirely by volunteers, and operate solely via voluntary donations from both individuals and organisations, for example Local Councils and Social organisations. We receive no government or private funding as a matter of course.

We are looking for Volunteer Sound Recording Engineers.

Role:

To Record and Edit the weekly Master Recording of the East Shropshire Talking Newspaper, and produce the Master Memory Stick, ready for copying.

Responsible for the Technical Production of the Master Recording, including audio editing, time keeping and the maintenance of optimum sound levels.

A team of people act as joint Sound Engineers, (each taking their turn on a roster).

Sunday - Tuesday (HOME WORKING as necessary to complete the duties).

Tuesday Evenings  6.30pm - 8.00pm (STUDIO WORKING) Once every 3-4 Weeks approx

To act as Presenter on the weekly East Shropshire Talking Newspaper recording, providing continuity and information.

In addition to Presenting the Wednesday Night Recording, some preparation work in the prior days is also required.

A team of people act as joint Presenters, (each taking their turn on a roster).